Union-Indépendants, the section of the CFDT union which represents food delivery couriers, sent a formal notice to Uber Eats and Deliveroo on 11 May 2026, regarding the “abusive” disconnection of riders accounts on the platform.
Union-Indépendants have a team supporting riders affected by account deactivation and more than 2,800 workers have received support through this program.
Since September 2025, Union-Indépendants has noticed an increase in account suspensions, notably relating to ‘account sharing’. This has led to two demonstrations and the occupation of Uber Eats’ French headquarters in December 2025.
Workers are typically not provided with the evidence justifying their account deactivation, making it hard for them to challenge the de-activation legally.
“This situation highlights a structural information asymmetry,” Union-Indépendants stated in a press release. “The precise rules governing deactivation decisions remain largely opaque, the data used is not accessible to workers, and the mechanisms for contesting these decisions appear insufficient, or even ineffective.”
The union also denounced the use of opaque, algorithmically-determined pricing systems to set the pay rates of riders, which has been used to disguise a sharp reduction in average pay.
Data released by the Social Relations Authority of Employment Platforms (ARPE), the institutional body for social dialogue in the platform economy in France, shows that real hourly revenue has fallen by 31.7% on Uber Eats from 2021 to 2025, and by 25.2% on Deliveroo over the same time period. This is based on data provided by the platforms themselves.
Union-Indépendants highlighted the transposition of the Platform Work Directive in France as an opportunity to challenge some of these injustice. The union said that the legal presumption of employment “will make it easier for workers whose actual work demonstrates a fictitious application
of self-employed status to obtain redress”, while the rights relating to algorithmic management can help “facilitate the collective organisation of isolated workers”.